Online Store FAQ
When can I expect to receive my order?
How long is my Peli product under warranty? What does the warranty policy cover?
Why can't I purchase all products on your website?
Where is my order? *
Can I cancel or make changes to my order?
Does Peli offer international shipping?
How long does it take to process my order?
I did not receive my purchase confirmation email or shipping confirmation email. What do I do?
Can I buy a gift card?
Will I receive notification or a tracking number when my order has been shipped?
How do I return a product?
Help! I received my order and it's damaged!
Why is my order not processing?
I have sent in the requested information for my warranty claim. When will I receive my replacement?
Will I be able to track my order? If so, how do I track it?
Do you have a price matching policy?
What methods of payment does Peli.com accept?
What to do if my promotion code does not work?
Can I ship my order to someone else as a gift or to a different address?
When will I receive my refund?